Record year for Isuzu brings rewards in Dealer Excellence

After a year of record sales and the 34^th consecutive year of market leadership for Isuzu Australia Limited (IAL), the company has recognised its top nine performing dealerships with Dealer Excellence Awards. 

The award acknowledges efforts in fostering excellence in key elements of dealership operations including sales, parts, customer experience, training and business management.

Despite many challenges in 2022, Isuzu's network of dealers gained new business while maintaining existing relationships to strengthen the brand as Australia’s favourite, with total sales of 13,360 trucks, a record performance smashing the previous year’s total by 31 per cent.

During the year, IAL worked closely with its expansive dealer network to further promote a customer-centric environment that connects Australian businesses to fit-for-purpose road transport products. ​ 

IAL Director and Chief Operating Officer Andrew Harbison praised the entire network, acknowledging the dealerships that delivered outstanding sales, customer service and aftersales care.

“Last year saw some exceptional results and this could only be achieved with the hard work and dedication exhibited by our Isuzu dealer network,” Mr Harbison said.

“Our network went above and beyond to ensure Isuzu Truck customers had the right product for their needs and the confidence of ongoing support.

“It comes down to all areas of a dealership business working together to give customers a unique experience. It is a team effort and everyone across the top nine dealerships should be recognised for the part they played in receiving these awards.

“It is fair to say that 2022 commenced with plenty of nervousness from some businesses with the pandemic and its effects still a contributing factor. However, as the year progressed the needs of our customers steadily climbed and that put pressure on dealers to deliver.

“Deliver they did, and our record-breaking overall sales volume is the best indicator of this incredible achievement.”

Best of the Best

IAL’s dealer recognition program evaluates overall yearly performance, scrutinising all areas of the business including sales, customer satisfaction, staff training, business management, as well as service, parts and support. 

“We apply strict criteria across the board in determining the Dealer Excellence Awards,” Mr Harbison said. “There are some repeat winners, which is great to see, while we also have some fresh dealerships named in the 2022 list.”

“These top nine are the cream of the crop. However, importantly, all Isuzu Truck dealers had a strong year, and this of course is what makes Isuzu the market leader in Australia.”

Excellence Recognised

Representing a mix of both metro and regional locations, of the nine winning dealerships, five are located well outside of major metropolitan areas throughout News South Wales, Victoria and Western Australia. The remaining four winners are located in Melbourne and Sydney, with Adelaide-based North East Isuzu also making the list in 2022.

The Isuzu Trucks 2022 Dealer Excellence Program winners are… 

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Looking Ahead

IAL’s Chief of Sales and Aftersales Ben Lasry praised the top nine Dealer Excellence winners.

“Each year I am thrilled to see the success of the Isuzu network and know that the wider Isuzu family goes above and beyond to ensure the best for our customers. 

“We’ll continue to work alongside our partners in the dealer network to strengthen the Isuzu brand even further. It is a true partnership and one that benefits the end-user.

“I have to say it brings me great pleasure to congratulate our top performers but also the entire dealer network. Well done and we look forward to seeing who shines throughout 2023,” Mr Lasry ended.

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