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North East Isuzu Takes Service to Next Level with Major Centre Upgrade

North East Isuzu Takes Service to Next Level with Major Centre Upgrade

There’s good news for South Australian transport businesses as North East Isuzu unveils a major upgrade to their service centre in Burton, Adelaide. 

The sleek new centre boasts 36 service bays including purpose-built ‘express bays’, allowing the dealership to offer unrivalled turnaround time. 

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North East Isuzu Dealer Principal, Tony Emanuele, noted the original service centre had served the dealership faithfully for 26 years before its recent revamp, but that customer demand had outpaced capacity. 

“North East Isuzu has grown significantly over the years and so have the needs of our customers,” he said. 

“The new facility design was a collaborative effort. We’ve collected input from the senior leadership team at North East and coupled it with insight accumulated from our many years of experience catering to the needs of local business. 

“The end result is a sophisticated workspace that maximises space and staff productivity, ensuring that we continue to offer customers the very best service and keep their downtime to a minimum,” Mr Emanuele said. 

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The new service bays are equipped with overhead cranes and the latest brake and shaker machines. 

A custom engine and gearbox rebuild room and purpose-built tooling room are also fitted with overhead cranes, reducing intensive manual labour for the service staff.  

Most impressive perhaps are the underground heavy vehicle inspection pits which make the tricky task of under-body maintenance and repair significantly easier. 

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According to Mr Emanuele, the service centre was also built with the intention of providing centre staff the safest, most efficient working environment. 

“Our staff are absolutely loving their new workspace,” Mr Emanuele said.  

“They appreciate the enhanced lighting and the extra space as well as having all their tools and equipment within easy reach in their respective work bays.” 

Mr Emanuele noted that the service team were evidently enjoying their updated staff kitchen (outfitted with the latest amenities) and courtyard for relaxation during breaks.  

“A purpose-built training room will also ensure we remain at the top of our game,” he added.  

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Isuzu Australia Limited National Service Manager, Brett Stewart, commended North East Isuzu’s commitment to staff satisfaction and service excellence. 

“With a reputation to uphold as Australia’s favourite truck brand, constant improvement of our aftersales support facilities is critical—and simply isn’t possible without the continued support and dedication of our dealers and their respective teams.

“The new facility at North East is the perfect reflection of the Isuzu Trucks standard, with its state-of-the-art equipment and best practice workspace,” said Mr Stewart. 

“We are proud to have dealerships of this calibre representing the Isuzu brand and promise of quality.” 

North East Isuzu Burton can be contacted via the following:

Address: 1222-1238 Port Wakefield Road, Burton, Adelaide SA 5110

Phone: (08) 8280 9899

Website: www.neisuzu.com.au

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North East Isuzu Takes Service to Next Level with Major Centre Upgrade.docx 26 KB
Sam Gangemi Marketing and Advertising Manager, Isuzu Australia Limited
Arkajon Communications Public Relations Agency

 

About Isuzu Trucks

Isuzu Truck's promise to deliver a premium product to the Australian market has been proudly and consistently upheld. The measure of our commitment is reflected in the number of trucks on the road that bear our marque, and the number of successful companies relying on Isuzu trucks every day. When we talk about reliability, we're not just talking about trucks, but also about people and indeed our entire philosophy. In addition to our in-house Customer Care Centre, customers also have access to an extensive range of service and support programs designed to ensure that Isuzu truck ownership is a positive and rewarding experience for all concerned.

Isuzu Trucks
66 Foundation Road
Truganina VIC 3029
PO Box 328, Altona North VIC 3025